FAQ
Purchasing Tickets
Why can’t I add more than one set of tickets to my shopping cart?
The ticket listings on our website come from sellers located across the United States and Canada. Because different ticket listings come from different sellers, they are subject to varying delivery methods and fulfillment timeframes.
Why are there restrictions on the number of tickets I can select?
We comply with the seller’s specifications related to the number of tickets purchasable (certain tickets can only be delivered in specific, limited quantities).
Our system does not allow 1 ticket to be leftover in a given ticketing group. What this means is that if you are viewing tickets in a group of 6, you will not be allowed to purchase 5 tickets from the group as it will leave 1 seat, unless, in the rare occasion, that the seller specifies otherwise.
How are tickets on your site delivered?
The delivery method is displayed for each ticket listing and can vary per ticket listing.
E-tickets – A link to download will be sent to your email. Please follow the instructions which vary by team or venue.
Physical Tickets – Will be sent to the address you specify at checkout via our carrier partner to arrive prior to the event.
Mobile Transfers – Tickets will be transferred to the email address you provide at checkout. You may have to create an account if you have not used a transfer ticket for a particular franchise or venue. The idea behind mobile transfers is that each ticket belongs to one and only one unique account associated with an email address. In the case of Flash Seats, the transfer process is the same but this system may ask for state identification, depending on the state an event takes place. THESE MUST BE SHOWN ON A MOBILE DEVICE.
Will Call and Local Pickups – Buyers will supply name and phone number that match the ID of the person picking up the tickets. Ticket Fulfillment Group will supply the name and contact information of the representative handling the pickup or advise you to find your tickets under the name specified at the venue’s official will call.
How do I check the status of my order?
When an order is placed it is treated as a ‘request’ for tickets. You will receive an email that your order was received. Once your ticket purchase is accepted and confirmed by the seller, your tickets are guaranteed, your credit card will be charged, and you will receive a confirmation email. If your order is unable to be fulfilled, you will receive an ‘Order Unable to be Fulfilled’ email.
Emails are not to be considered as tickets and will not grant you access to an event. You must download any attachment or application that is required to view and use the ticket. Remember, emails are NOT your tickets.
If I purchase tickets for an event that takes place in the next 24-48 hours, will I still receive my tickets in time?
Yes! When browsing for tickets, delivery methods are noted on each specific ticket listing, so you know what you are buying.
If you purchase tickets that are mobile or another electronic format, they will be delivered as described.
If you purchase physical tickets and they can still be safely shipped, a priority or standard overnight airbill will be used to send tickets to your specified address via a shipping partner.
If you purchase physical tickets, and they cannot be safely shipped given the amount of time until the event, they will be delivered via email/instant download, mobile e-tickets, electronic transfers, or a specified local delivery service (courier, local delivery, etc.).
Ticket Listing Information
Will my seats be next to one another?
We guarantee that all tickets for reserved seating that are purchased in the same transaction will be adjacent unless otherwise specified. We can only guarantee adjacent seating if the tickets were purchased in the same transaction.
Certain listings mention “piggybacks,” which means that seats are the same seat numbers, but are one row in front or behind one another. This seating arrangement is required to be noted in the ticket listing notes
Because we do not own or generate tickets, we are unable to guarantee or confirm exact seat numbers.
What do Even/Odd and Consecutive Seating mean?
Some event centers employ an even/odd-seating configuration, while others use consecutive seating.
Even/Odd seating would place seats in the following adjacent order: 1,3,5,7,9 and then on the opposite side: 2,4,6,8,10.
Consecutive seating configures seat numbers as: 1,2,3,4,5,6,7,8,9,10.
What else might I need to know about my tickets?
Any additional amenities or information that you need to know about your tickets will be listed in the ticket listing details/notes.
This will include:
- Aisle seating
- Piggyback seating
- ADA seating
- Non-alcohol sections
- Obstructed, partial or side-view seating
- Standing Room Only tickets (no seat)
- Barstool seating
- VIP amenities
What happens if I buy a ticket with multiple sections or rows?
A listing that describes a range of sections or rows is referred to as a “zone seating” listing.
If you purchase a zone range listing, you are accepting any ticket within the area designated by your purchase.
Ticket Pricing
How are ticket prices determined?
Ticket prices are based on market price, and as such can be above or below face value and are not dictated by the price seen on the tickets themselves.
Are the ticket prices displayed online for a single ticket or for a group of tickets?
The price displayed with each listing indicates the price per ticket before any additional fees or tax (if applicable).
During the checkout process, the full price breakdown of your order will be displayed.
Are there additional fees charged?
In addition to the price listed per ticket, there may be a service and/or delivery charge applied to each order. These charges cover transactional costs and our industry-leading customer service.
Checkout & Payment
If I am located abroad, and/or purchasing tickets to an event taking place abroad, what currency will I be charged in?
As a US-based company, all of our transactions will be processed in USD.
When will my credit card be charged?
As soon as you place an order, a reserve is placed on your credit card to hold the funds for the cost of your purchase. Your card is not officially charged until the seller has confirmed the order, at which point you will receive an order confirmation email.
If the seller is unable to confirm and fulfill your order, the ‘reserved’ funds are released based on your bank's policy which is typically within 7 business days’
General Ticket Information
Can I bring a camera, laptop, food, drink, or chairs to the event?
This decision is made at the sole discretion of the venues. Please contact the venue directly for this information.
Can I cancel an order I have already placed?
Unfortunately, no. As stated in our Terms and Conditions, all sales are final.
Can I exchange tickets for a different quantity or date?
Unfortunately, no, all sales are final.
